30-Day Money-Back Guarantee
If you're not satisfied with Lumina Premium for any reason, contact us within 30 days of your purchase and we'll issue a full refund — no questions asked.
How to Request a Refund
1
Email us at lumina.support@gmail.com with the subject line "Refund Request"
2
Include the email address associated with your Lumina account and your purchase date
3
We'll process your refund within 3–5 business days and confirm via email
Eligibility
Refunds are available under the following conditions:
- Request is made within 30 days of the original purchase date
- The request is for the first billing period of a new subscription
- The account has not been terminated for Terms of Service violations
Renewal charges are generally non-refundable, but we handle each case with discretion. If you forgot to cancel before a renewal, reach out — we'll do our best to help.
Cancellations
You can cancel your Premium subscription at any time. Cancellation stops future charges — your Premium access remains active until the end of the current billing period.
Cancelling does not automatically trigger a refund. If you'd also like a refund, please follow the refund request steps above.
Free Plan
The free plan has no charges and therefore no refund policy applies. You can use it indefinitely without any payment.
Contact Us
For any questions about refunds or billing, email us at lumina.support@gmail.com. We typically respond within 24 hours.